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Support for Parents 
- Mental Health -

1 Children's and Young People's Mental Health
2 Adult Mental Health
1 Children's and Young People's Mental Health

Childline - Your feelings

Family Lives - a charitable website with a large amount of resources for child and teenager well being and mental health. 

Kooth - an app for young people offering counselling and advice.

YoungMinds - charity website with lots of advice and support for young people and their families who are facing mental health challenges.

Advice for parents (NHS) Free advice, diagnosis, treatment and support from your local healthcare provider. 

MindEd - a free educational resource on children and young people's mental health for parents, carers and professionals

NSPCC - Mental health and suicidal thoughts – advice on helping a child if they're struggling with their mental health

Childline - Anger - a toolkit for dealing with angry children and managing outbursts and tantrums

Family Lives - Dealing with anger in teenagers 

Reach 4 Wellbeing - free referrals for young people and their parents dealing with poor mental health.

Woo is a free 24/7 confidential, anonymous text support service for all ages.

  • Text “WOO” to 85258 from anywhere in the UK to start a conversation.

Mentor Link is a registered charity dedicated to providing social and emotional support to distressed children and young people.

Suicidal thoughts

For young people with suicidal thoughts and whose life is at risk call 999.

For suicidal thoughts please contact The Samaritans 24/7 on 116 123.

HopelineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person.

• HopelineUK

• email:

• telephone: 0800 068 4141 or text 0778620969

Suicide Prevention - a range of services and toolkits to help prevent suicide in young people and adults.

2 Adult Mental Health
Who to contact for urgent help

The NHS urgent mental health helpline provides support or advice if you, or someone you know, is experiencing a mental health crisis and needs urgent help. Its available 24 hours a day. 
Phone: 0808 196 9127 (Free phone)

If you or someone you’re worried about is at immediate risk of injury or their life is at risk call 999.   

If you need to talk to someone Samaritans are available 24 hours a day - call 116 123 for free.  

You can also text ‘WOO’ to 85258 for crisis support any time of the day or night. 

If you are concerned about someone who may harm themselves, please see our crisis and prevention page.

Now We’re Talking

The Herefordshire and Worcestershire campaign website has information, support, and resources for anyone struggling with a range of issues.  

The NHS website includes information and access to the NHS Herefordshire and Worcestershire Talking Therapies which provides free confidential online, group or 1:1 support for people experiencing common mental health problems, such as worry and depression. 

You must be 16 or over and registered with a GP in Worcestershire to access this service. For more information, call 0300 013 57 27 or complete the online self-referral form.

Qwell is an online platform that offers free, safe, and anonymous mental wellbeing support to adults (aged 19+) across Worcestershire. The Qwell professional team can also support parents and carers who have young people experiencing mental health issues such as stress, anxiety, self-harm or suicidal thoughts.

The community support options provide a safe space to share thoughts and ideas about how to cope from those in similar situations. To access the service, visit Qwell.  

To find out more about how Qwell works, watch this informational video

WOO text service

By texting the word ‘WOO’ to 85258, you can access a free, confidential, 24/7 service and have a text conversation with a trained volunteer. The volunteers offer real time support to people who are anxious, stressed, depressed, suicidal or overwhelmed. Some people may prefer this to speaking on the phone. If appropriate, users will be signposted to other local services


Adult Social Care

Contact Adult Social Care if you or someone you know needs social care support.


Worcestershire Safe Haven

Safe Haven provides out-of-hours telephone and face to face support to adults (aged 18+) experiencing acute distress due to their mental health. The service is available 7 evenings a week 18:00 – 01:00 and is based in Redditch Town centre. 

People supported by Safe Haven are generally not considered at imminent risk of suicide or self-injury, or to pose an imminent risk of harm to others.

Phone: 01905 600400 for queries or to discuss a referral or visit Worcestershire Safe Haven for more information. 


Social Prescribing is an approach that connects people to activities, groups, and services in the community and can support people experiencing issues such as loneliness and isolation, anxiety, as well as unemployment. 

Social prescribing services are provided by several different organisations in Worcestershire (which can be accessed through your GP practise), including: 

If you would like to be referred to a Social Prescribing link worker, please contact your GP. 

Individual Placement and Support (IPS) is part of the Employment and Reablement Pathway. The service is open to those currently receiving the Trust’s secondary mental health services and is by referral from their main mental health worker. A specialist mental health employment worker supports the individual to identify suitable vacancies, make approaches to employers and help with all stages of the application process. Within-work support is then offered. Please visit Worcestershire IPS for more information. 


Employment Retention Support

Employment Retention Service has helped individuals who have experienced mental health difficulties who are in work and struggling, or who are off sick and need support to get back to work. The service is integrated into Mental Health Community Teams where clients can access specialist employment support as part of their individual recovery.

Herefordshire and Worcestershire Wellbeing and Recovery College

Free educational courses about mental health and recovery which are designed to increase your knowledge, skills and promote self-management. 

Face to face courses are available in Worcestershire, with many other courses delivered online. Open to people with a moderate to severe mental health illness, their family and close friends, or people who work to support them. Please visit Wellbeing and Recovery College for more information. 

Men’s mental health 

  • Men’s Sheds are local spaces for men to connect, make friends and enjoy activities. There are groups across Worcestershire. Please visit Men’s Sheds association to find out more. 

  • Manup! is a podcast about men's mental health, aiming to get men talking about mental health more,

LGBTQ+ Support

  • MindOut is a mental health service run by and for lesbian, gay bisexual, trans and queer (LGBTQ) people, with lots of advice and guidance.

  • LGBT+ Switchboard helpline is a national one-stop listening service staffed by LGBT+ volunteers. Phone: 0300 330 0630 (10am to 10pm daily). 

  • Mindline Trans+ is a national evening helpline offering emotional and mental health support for anyone who identifies as transgender, non-binary or genderfluid. Phone: 0300 330 5468 (Mondays & Fridays 8pm-midnight)

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